Apprentice Customer Service Assistant

• Greet and welcome visitors on arrival
• Direct visitors to the appropriate person and office
• Answer and forward incoming telephone calls
• Prepare outgoing mail for distribution, including TNT’s
• Scanning of documents and attaching to jobs/systems as required
• Cleaning, organising and maintaining the reception area
• Providing customer support and assisting with general enquiries
• Provide customers with delivery information/ETA’s
• Restocking and redistributing marketing materials
• Assisting with general office/admin duties

Training:
Level 2 Customer Service Practitioner  Functional Skills  Work-based learning 

Training Outcome:

Progression onto full-time employment.

Employer Description:
Glazerite UK Group Ltd. is a leading trade supplier of VEKA & Halo Windows, Doors & Conservatories to the fenestration industry who have gone from strength to strength in the 21 years’ we have been open for business. We manufacture one of the widest product portfolios in the industry with an excellent support package for all of our installers. Across our sites in Wellingborough, Peterborough, Bolton & Bristol we currently employ in the region of 275 people. We are presently going through an exciting period of change which will enable the Company to move forward into its next generation, building on the Company’s existing values and commitment to continually improve our processes, provide consistent quality and outstanding service in all aspects of our work.

Working Hours :
Monday - Friday - 9:00am - 17:00pm / 30 minutes lunch.

Skills:
IT skills,Attention to detail,Customer care skills,Team working