Customer Service Specialist Level 3 Apprenticeship

Answering incoming calls and customer’s queries Responding to emails and enquiries in a professional manner Booking service/repair jobs for engineers Using a Customer Record Management (CRM) system for engineers’ appointments Using spreadsheets Taking delivery of goods and materials, checking packages / contents are intact and clearly label them, ready for the engineer’s collection Assist with basic bookkeeping tasks using Quickbooks system Assist with organising and maintaining stationery and office common areas

Training:
Customer Service Specialist Level 3 Apprenticeship Standard

Training Outcome:
Possible full time position on successful completion of apprenticeship

Employer Description:
Wiltshire Energy is a locally based company operating out of Royal Wootton Bassett. We provide a range of heat pumps including ground source, water source, and air source heat pumps, solar thermal and solar PV, along with battery storage and electric vehicle chargers to complement renewable heating systems. Wiltshire Energy offer a range of services to suit homeowners, landlords, self builds, and builders who want to improve the energy efficiency of their property and reduce their carbon footprint, as well as saving money.

Working Hours :
Monday - Friday, 9.00am - 5.00pm, 30 mins. unpaid lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working,Initiative,Confident on the phone,Flexible,Excellent time keeping