Customer IT Support Apprentice

Computacenter deliver a range of IT services to several customers in the London area. There is an opportunity for a Tech bar Technician role based on the HSBC contract. 

The successful candidate will work in a team of IT professionals delivering a “Techbar” service to HSBC users. The roles main responsibilities include:

Helping users with technical issues with their Devices  Helping users with technical and guidance questions  Checking and fixing desk set ups around the building  Monitoring and Maintaining Service Now incident queues  Interacting with HSBC users to ensure loaned devices and leaver devices are returned  Ensure customer satisfaction is given high level of focus 

Training:
Level 2 Customer Service Practictioner including recognised certification Personal development Functional Skills if required  You will be required to attend workshops delivered by Realise, which will all be during your working hours Collate and write up evidence of your apprenticeship

Training Outcome:

During the programme you will have the opportunity to work in partnership with some renowned global technology providers and some of the worlds largest brands.

There is no guarantee of a permanent job at the end of the contract, however successful completion of the apprenticeship programme will mean it is highly likely that you will be offered a full-time position at Computacenter. 

Employer Description:
Computacenter is a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We build unrivalled value for our customers over the long-term, helping them to achieve their goals. It’s one of the reasons that we’re trusted by some of the world’s greatest organisations. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support. #CCEarlycareers We build unrivalled value for our customers over the long-term, helping them to achieve their goals. It’s one of the reasons that we’re trusted by some of the world’s greatest organisations. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support. #CCEarlycareers

Working Hours :
Monday to Friday 37.5hrs will be between: 8am to 5:30pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative