IT Support Technician Apprentice

Roles and responsibilities, but not limited to;

Live the mission, values and drivers every day. Support business services to ensure service targets are being met and all processes are followed. Support the business services team to instil processes, quality of service and industry best practices throughout your service area. Ensure all requests are logged and managed to completion on the service management tool. Follow processes as set out in mapping tool and identify any areas where they can be improved upon. Support IT hardware on site, including basic repairs, wireless and wired network troubleshooting, reimaging and initial software triage across all academies within our trust. Rapid on-site response to incidents that are affecting teaching and learning in the classroom. Maintain asset information relating to IT equipment when it is moved/deployed or disposed of across our trust. Active involvement in yearly refresh projects for on-site devices and other refresh initiatives. Escalate issues impacting on your ability to meet specific objectives to the IT Team Leader ensuring issues are flagged in a timely manner. Manage workload and relationships over several academies. Maintain and complete checklists for daily/weekly/monthly tasks as set out by the IT Team Leader. Work flexibly across a number of academies as required to enable effective service delivery. Committed to complete projects, tasks and off the job training to complete apprenticeship. Engage fully in the trusts professional growth process to fulfil personal potential and be able to participate effectively in the implementation of our trust's strategic big moves. Attend meetings / training and carry out administrative tasks and duties as specified on the trust calendar. Consistently implement all trust policies and contribute to decision-making and consultation procedures. Report any safeguarding concerns immediately to a Designated Safeguarding Lead. Carry out any other reasonable duties as requested by your line manager.

Training:

Information Communications Technician Apprenticeship Level 3, including Functional Skills in Maths and English.

Training Outcome:

Potential full-time role upon successful completion of the apprenticeship programme.

Employer Description:
We are a well-established school trust of 16 schools and a college serving the communities of Bradford, Leeds, Liverpool and Manchester. These consist of 11 secondary academies, three primary academies, two all-through academies and one college.

Working Hours :
Monday to Friday, shifts to be confirmed.

Skills:
Team Working,Organisation Skills