Customer Service Call Handler Apprenticeship

Training to enable the apprentice to do the following duties Answer calls confidently and professionally Manage a variety of call types Handle multiple tasks simultaneously Book appointments and callouts for different customers Collaborate and train with your team Learn and use the company systems Perform all other duties necessary to succeed in the role

Training:
At the place of work Monthly online master classes Off the job training to work on assignments and other research to enble them to complete the apprenticship a minimum of 6 hours per week On the job training with managers and colleagues

Training Outcome:
Full time opportunity working for the employer Progress with the business and have a long term career with the employer

Employer Description:
They are a trusted, professional business support – the seamless extension to your team. I’m Your P.A. are here to support any business to reach their full potential by filling in the gaps you and any existing staff are struggling to cover. we create time for the business owner and current staff to concentrate on the things that make them money.

Working Hours :
Monday to Friday opening hours are 08.00 to 18.00. Can be flexible between 30 to 37.5 hours per week between opening hours. Must be agreed prior to starting the apprenticeship.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience,Punctual,Reliable,Listening skills,Good work ethic