Customer Support Apprentice

Handling both inbound and outbound customer calls with confidence and professionalism, offering support when necessary Verifying and updating customer information accurately Supporting administrative tasks including billing and general office duties Working both collaboratively and independently to meet team goals

Training:

Level 3 Apprenticeship in Business Administration consisting of:

Level 3 Apprenticeship in Business Administration Level 2 Functional Skills in mathematics (if applicable) Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off the job training will also be required as part of the apprenticeship. There will also be an end point assessment. 

Training Outcome:

After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

Employer Description:
Over the last 28 years, the VIP Group has grown from a small local telecommunications provider into a national business solutions partner. Now, our base continues to expand, and we continue to develop our products to better serve our customers.

Working Hours :
Monday to Thursday, 8:30am to 5:00pm Friday, 8:30am to 4:30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience