IT Apprentice

Answering incoming calls and setting up tickets on the service desk system.  Learning about and using the technology required to run a busy service desk environment. Assisting on projects and developing skills. Working within a team including L1 - L3 IT engineers.

Training:
Training will take place with Baltic Apprenticeships on their Microsoft IT Support Technician Level 3 programme. This will include Functional Skills in English and maths if required. Please see additional information below.

Training Outcome:
IT Service Desk Engineer

Employer Description:
1101 isn’t your typical IT or managed services provider. We look at the long term and help our clients by adding strategic value, with solutions that create ongoing and future success, to their plans. Currently an organisation of around 20 employees, 1101 has seen significant growth and is on a recruitment drive to support even more businesses. Over recent years, we’ve doubled in size as we onboard and support more regionally based businesses. Our mission is to redefine the digital landscape by encouraging innovation and ideas, to come up with new solutions for our clients.

Working Hours :
Monday - Friday 37.5 hours per week working within our core hours of 8.00am - 5.30pm. Normally 8.00am-4.30pm / 8.30am-5.00pm or 09.00am- 5.30pm by agreement with your manager. One hour for lunch.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Logical,Team working,Initiative