IT Apprenticeship

Providing first line support to HDC users and elected members Use the HDC Service Desk software to manage calls Assist in the diagnosis of technical issues Undertake routine maintenance, such as patching and updates Assist in the management of the asset register and auditing of system records Working with cloud, networking and firewall issues Assist in the setup and distribution of new/replacement equipment to users Assist, where appropriate, in the delivery of change projects Create and maintain IT documentation

Training:

Your training will be delivered online, every 4-6 weeks in 2 day blocks. 

Training Outcome:

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

Employer Description:
Harborough District Council is the local government authority responsible for governing the Harborough district in Leicestershire, England. It oversees services such as planning and development, waste collection, housing, environmental health, and local economic development. The council also manages parks, leisure facilities, and cultural initiatives, ensuring that the district remains a vibrant and well-maintained place for residents and businesses.

Working Hours :
Between 8 AM & 6 PM, days TBC.

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills,Team working