Resident Liaison Assistant Apprenticeship

Main Duties:

Process new client orders and keep them up to date on our Client Database Book appointments for surveyors/installers to attend and measure, remediate, or install our products and services Generate and send reports Answer the telephone and liaise with staff, clients and residents Use Microsoft applications such as Outlook, Word, and Excel Data input into computerised systems and spreadsheets and process and retrieve data as necessary Other general office duties as required
 

Training:

Level 2 Customer Service Practitioner Apprenticeship Standard:

Functional skills in maths and English (if required)
End-Point Assessment (EPA) One-to-one tutor assessor support in the workplace Attending weekly classes covering health and safety, equality and diversity and working towards completing the EPA

Training Outcome:
The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship and potentially progression onto Business Admin Level 3

Employer Description:
Holistic Fire Safety Ltd provides expert passive fire protection services to thousands of properties across the UK each year. We offer tailored solutions across various sectors, including social housing, local authorities, healthcare trusts, educational institutions, student accommodations and workplaces.

Working Hours :
Monday to Friday 9am - 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative