Aftercare Project Co-ordinator Apprentice

Scheduling & co-ordinating Mobile Service Engineers effectively Update customer with ETA’s and progress Liaise with engineers to provide quotations to customers for vehicle body repairs and maintenance Ordering relevant parts and creating purchase orders Invoicing Logging detailed information onto in-house systems and customer portals Assisting with the day-to-day administration within the Aftersales department (emails, filing, scanning etc)

Training:
Customer Service Practitoner L2 This is a work-based qualification with monthly college attendance

Training Outcome:

We are looking for someone who shares our values and vision to complete the initial apprenticeship and progress with us into a more senior role with-in the company. We believe in helping people become the best they can be and succeed in their professional life.

Employer Description:
PPS Commercials are one of the UKs Leading Commercials vehicle body Builders. We build around 3000 vehicles per year of all shapes and sizes with an estimated 40,000 PPS vehicles on the road today. PPS Aftercare have currently 30 Service Engineers located across the UK to be a better Reactive and planned repair solution to our customers. The Engineers are run by a near 20person team in Bury where from initial phone call to final invoice, all aspects are managed.

Working Hours :
Monday to Thursday 8.00am - 5.00pm Friday 8.00am - 4.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience