Apprentice Office Assistant

Office & Administrative Support:

Maintain organised digital and physical filing systems for property records Assist with data entry, updating spreadsheets, and managing internal databases Prepare letters, notices, and routine correspondence for residents and contractors Support the scheduling of meetings, site visits, and diary management tasks

Customer & Resident Communication:

Help respond to enquiries from leaseholders, residents, and contractors via phone and email Log maintenance requests and pass information to the relevant property manager Assist in preparing communication materials such as newsletters, updates, and meeting packs

Compliance & Record Keeping:

Support the tracking of statutory compliance documents (fire safety checks, insurance certificates, inspection reports) Help maintain action logs for building safety tasks and contractor visits Ensure records are accurate, up to date, and stored correctly 

Finance & Administration:

Assist with processing invoices and coding them to the correct property accounts Help track payments, chase missing documents, and support basic reconciliation tasks Prepare simple reports or summaries for senior staff when required

Property Management Support:

Help raise work orders and obtain quotes from contractors Update maintenance logs and follow up on outstanding tasks Support the preparation of service charge packs, budgets, and year‑end documentation

Learning & Development:

Complete apprenticeship modules in business administration or property management Gain exposure to leasehold law, building safety regulations, and industry best practice Receive mentoring and on‑the‑job training from experienced property managers

Training:

Business Administrator Level 3.

Work will take place 5 days a week at the workplace with regular visits from the course tutor.

Training Outcome:

Clear progression pathway into Office Administrator, Assistant Property Manager, or Property Manager roles.

Employer Description:

We are a highly experienced team of property professionals managing portfolios throughout the UK consisting of RTM’s, RMC’s and Private Student Accommodation.

We ask to work closely with all our clients to offer a friendly and personable service delivering the highest levels of customer service.

Working Hours :
Monday - Friday 10am to 4pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Initiative