Customer Service Library Apprentice

You will gain valuable work experience supporting the team in handling residents' enquiries. This may include handling general enquiries over the telephone, or assisting in a library discharging books, replenishing stock, and providing help to customers to use library PCs. Providing help and guidance to customers and visitors where required. Carrying out administration duties including, but not limited to; photocopying, typing, answering the telephone, filing, sending emails/letters as appropriate

Training:
Apprentices will attend college one day every other week

Training Outcome:
Further advancement within business administration roles

Employer Description:
This is Redcar and Cleveland. We are an ambitious council keen to build on our strong track record of innovation and partnership working, ensuring that we create a flourishing future for the borough and all of its residents. Key to this is a committed workforce who always gives their best. Offering a fast paced, progressive working environment, Redcar and Cleveland Borough Council is a great career move.

Working Hours :
Monday - Thursday 08:30 to 5pm Friday 08:30 - 4:30pm 60 mins for lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working