Hyundai Parts Advisor Apprenticeship - Northampton

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service. 

Duties will include: 

Working with customers to meet their requirements and giving advice on additional parts and services  Matching orders against stock items and sourcing parts, while offering competitive prices  Working as a team and independently to reach set goals and KPIs  Delivering fantastic customer service while remaining efficient and focused on your tasks  Incoming and outgoing call handling, face-to-face transactions, and IT-based communications  Managing goods in and out  Working with suppliers, placing orders or returns and processing paperwork accurately  Working to a high level of customer service at all times and remain courteous and police to customers 

Training:
Candidates will work towards achieving Level 2 Customer Service Practitioner Apprenticeship standard qualification They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Standard Training will include:

Nationally recognised qualifications IMI level 2 Certificate in Customer Service for the Automotive Industry ATA Accreditation Customer Service Advisor Bespoke Hyundai certified training Regular in dealer review and assessment visits Functional skills if needed

Training Outcome:
Possible permanent position on the completion of the apprenticeship On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k

Employer Description:
Founded by Managing Director Michael Nobes, and originally Richmond Hyundai in 1995, the Richmond Motor Group has seen incredible growth in a relatively short period of time, collecting many awards and accolades along the way. The government scrappage scheme in 2010 saw Richmond become the UK's Number 1 scrappage dealer, taking hundreds of old and inefficient vehicles off the road and replacing them with cleaner, greener models, and the business has been Europe's number one Hyundai dealer for several years. The business has developed from the small Portsmouth showroom to today’s multi-site, multi-million pound dealerships on the South Coast. Richmond Motor Group now operates from 7 locations which includes 13 showrooms covering Hampshire, West Sussex and Surrey and works with 6 different franchises. Despite the significant growth of the business, our values remain the same and the family friendly feel of the original business continues and we make sure to put our customers at the heart of our business.

Working Hours :
Monday - Friday, 8.00am - 5.00pm with a 30 min lunch.

Skills:
Communication skills,IT skills,Organisation skills,Team working