Level 3 Business Administrator apprenticeship

Manage and reply to all inbound customer support tickets relevant to UK and EU customers Prepare order resends on 3rd party software if required  Respond to all drop ship partner queries and requests Respond to all live chat requests from customers Respond to 100% of trust pilot reviews and take relevant action to seek positive scores  Liaise with third party carriers to ensure delivery is made on time to consumers  Manage all reviews for both products and service on the website and third-party review platforms 

Training Outcome:

Progression for the right candidate.

Employer Description:
Tor Coatings Limited manufacture, supply and distribute specialist paints and coatings and produces high-performance building products for the increasingly complex demands of the construction industry. As experts in a wide range of paint and coatings solutions, Tor Coatings provides customers cutting-edge, reliable products with an unbeatable service.

Working Hours :
Monday - Friday, 08:45 - 17:00.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills