Apprentice Relationship Management Administrator

About the role:

The Relationship Management Administrator enhances team efficiency across the SBU by providing seamless administrative support, managing documentation, coordinating client interactions, and streamlining workflows to drive productivity and service excellence

Your day-to-day responsibilities:

Compile and analyse customer satisfaction surveys, monitoring progress on a monthly basis Coordinate and facilitate in-person customer meetings each month Ensure compliance with Standard Operating Procedure (SOP) reviews Collaborate with the Office Manager to coordinate team travel arrangements and provide necessary updates Monitor and track process improvements within the team to enhance efficiency Provide administrative support to the Head and Deputy Head of Commercial Banking, including managing RMT deadlines Maintain an up-to-date tracker for collateral documentation and renewal processes Oversee the completion and follow-up of yearly anniversary reports

We are looking for someone with the following skills:

A team player is required as the role entails active participation in the team, in addition to being able to work independently Ability to interact professionally with clients Ability to prioritise workload and be self-sufficient Excellent MS Office, including Excel, Word and Outlook skills Excellent telephone and written communication skills

Training:

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Off the job trainging for your apprenticeship will take place one day per week, in person at City Gateway's Learner Hub: 

Import Building
The Pavilion,
2 Clove Crescent,
London. E14 2BE.

Training Outcome:
Permanent opportunity upon successful completion of the apprenticeship Access Bank will also offer opprtunities for further professional career development for the right candidate

Employer Description:
The Access Bank UK Ltd is the first Bank in London to be awarded Platinum status by Investors in People (IIP) in 2020 demonstrating our commitment to high performance through good people management and strong company culture. This means there is a focus on clearly defined set of core values and the Bank encourages a sense of individual ownership and talent development whilst fostering team spirit and career progression.

Working Hours :
9.00am to 6.00pm, Monday to Friday.

Skills:
Communication skills,IT skills,Organisation skills,Team working,Initiative