Business Admin Apprentice

To promote and provide appropriate information and advice about Changing Lives Housing Trust’s Services and Objectives To meet and greet all visitors to Changing Lives Housing Trust and filter appropriately To provide secretarial and administrative support which includes typing, minutes taking, filling, data inputting, maintenance admin and management of information held by the company To promote the aims, objectives and services of the association to all visitors and clients Promote the aims, objectives and services of the association to all visitors and especially clients To prepare and assist the collect data for such weekly, monthly, quarterly and annual reports on Voids, Service and Housing Benefit Arrears or any other data which may be required To perform such other duties, appropriate to the role, as may be required by the Project Manager/Changing Lives Housing Trust from time to time To make regular and early contact with all the clients in arrears through hostel visits (which will be support by a member of the Project Worker team), telephone calls, text messages, emails and office interviews (Inc. three way meetings with refer) Prevent arrears from escalating in line with Changing Lives Housing Trust rent collection policies and procedures to prevent serious debt and homelessness To undertake other duties which commensurate with skills, knowledge and experience of this post, as and when required by Senior Management Team To keep up to date with changes to legislation and the impact of welfare reform on both clients and the organisation

Training:
Apprentices are given 1 day per week to work from home as their college/ study days which is 8 hours a week and when they have their assigned college days with their tutors online Apprentices actual training with their tutors is once a month via online

Training Outcome:

Apprentices are offered a role within the organisation after their course has finished depending on what department they have taken an interest in and putting into consideration whether we have any vacancies within that department:

Project Worker I.T Support Finance department Business Administrator (full time) Receptionist

Employer Description:
Registered charity housing association We support those homeless or at risk of eviction by homing them within a temporary shared accommodations with support by project workers to move onto independently living, employment and support with finances.

Working Hours :
Monday- Friday 9.00am- 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience