Events and Client Services Apprentice

Our Experience Executive supports the Retail CS and Events Team with the planning, coordination, and execution of experiences for clients across various industries. This role involves collaborating with internal teams and external vendors to ensure smooth delivery of experiences, from concept development to post-project analysis. You will assist in creating proposals, managing timelines, handling logistics, and ensuring that all aspects of the project aligns with client objectives. You will also help maintain client relationships, track budgets, and provide on-the-ground support to ensure everything runs seamlessly.

Build and maintain strong, trusting relationships with clients and internal teams, ensuring effective communication throughout the delivery process. Understand client goals and the agency's capabilities, applying critical thinking to manage the successful execution of projects while maintaining high-quality standards. Oversee  project details in tracker and admin documents ensuring all project information is accurate, consistent, and up-to-date for smooth event delivery. Develop a solid understanding of print and production processes to ensure seamless production. Prepare and deliver clear, concise internal status reports on progress, financials, timelines, and any potential issues, ensuring timely updates to all stakeholders. Initiate the delivery of work and coordinate with Internal Teams for resource planning, ensuring all necessary support is available. Support the team with estimating, invoicing, proposals, and securing client approvals before execution begins. Manage event plans and ROS, tracking changes, communicating updates, and ensuring timely adjustments are made to keep projects on track. Support client liaison efforts alongside the team when necessary, ensuring client needs are met and expectations are exceeded.

 

Training:

Event Assistant Level 3 Standard.

Apprentices learn the skills they need on the job with the guidance of a development coach who is an expert from industry. You will finish your apprenticeship with a recognised qualification, valuable industry experience, money, and substantial opportunities for promotion.

Training is a blended learning delivery model: online learning, classroom sessions, work-based training, independent research, workplace projects, one-to-one support and training. Your training will include:

Preparing for your apprenticeship Preparing for your employer The need for events The expectations of your customers and clients Knowing your stakeholders and vendors Event logistics Event rules and regulations Making technology work for your event Analysing event success Preparing for your event

For a full overview of the event assistant standard please click on the following link: https://creativealliance.org.uk/apprenticeships/events-assistant-level-3/

Training Outcome:

IMA are a company dedicated to developing a growing new talent.
Wages after 12 months of the apprenticeship increase to Real Living Wage.

Employer Description:
We are a global full service marketing agency - a collective of highly creative and connected specialists. 400 awesome people. Real energy. Real expertise. Real passion. For making really effective work. All delivered with a ‘No B.S. No fuss’ attitude. Helping us build brands that live and last in the real world.

Working Hours :
Monday to Friday - 9.00am to 5.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Presentation skills,Team working,Creative