Apprentice Customer Service Adviser

You will resolve customer enquiries by telephone and face to face. You will record information on the relevant systems detailing the nature of the enquiry. You will update and amend systems as appropriate so that, wherever possible, the enquiry is resolved at the first point of contact.

Training Outcome:
Potential to progress to the next level of an apprenticeship. Look to secure employment.

Employer Description:
The district council headquarters are in Warwick and Leamington Spa. It employs more than 500 people. The district council deal with issues such as waste management, the collection of council tax, planning/building regulations, council housing and council house repairs. The district was created on 1 April 1974, by a merger of the former Leamington Spa and Warwick municipal boroughs, the Kenilworth urban district and the Warwick Rural District.

Working Hours :
Working hours to be agreed with line manager.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience,Willingness to learn,Commitment to customer care,Adapability