Apprentice Customer Service Administrator

Your position will involve various tasks, some are detailed below:

Key responsibilities:

Sales:

You will be required to field sales enquiries from telephone and email contact and generate relevant quotes from these enquiries

Technical:

Although you are not expected to have specific product knowledge in the beginning, the ability to learn over time and to impart this knowledge to consumers and/or retailers is vital
Systems You will be expected to work with the computer-based quote system to answer questions and queries from customers You will be expected to liaise with external couriers to facilitate deliveries to customers and help with any queries There will be an opportunity for the right person to have an impact on the social media set up of the business Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality Full training will be given in all areas, as required. A willingness to engage in the business and to learn are the most important attributes

Apprenticeship Training:

As part of your contract of employment you are required to:

Attend and be punctual for all lessons with regards to your apprenticeship programme Complete all assignments with regards to your apprenticeship by the required timeline Attend all work-based training/support sessions

Organised:

The successful candidate will need to demonstrate strong organisational skill

Good communicator:

The ability to speak to a wide range of consumers and retailers by phone, email and occasionally in person is vital. A professional, friendly, warm and helpful manner is essential

Must have a good level of literacy skills:

IT literate and have a good understanding of Microsoft Packages Required to work to deadlines for both work and college, with good time management Good numeracy skills

Training:

Overview of Customer Service Level 2 Apprenticeship Standard:

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation Your core responsibility will be to provide a high-quality service to customers

The standard covers the following:

Knowledge:

Knowing your customers Understanding the organisation Meeting regulations and legislation

Systems and resources:

Your role and responsibility Customer experience Product and Service knowledge

 

Skills

Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge

 

Behaviours/Attitude

Developing self
Being open to feedback
Team working
Equality – treating all customers as individuals
Presentation – dress code, professional language
“Right first time”

 

You will complete an End Point Assessment this will involve the following:

Showcase/Portfolio Interview Practical Observation Professional Discussion
 

You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.

Training Outcome:
We have successfully supported apprentices previously and offered full time opportunities following the right attributes being demonstrated Therefore, there's a strong chance there will be a full time role available, subject to satisfactory employment and completing of the apprenticeship programme

Employer Description:
DEVOTED TO QUALITY, FOR LASTING LUXURY Since 1861, we have designed and created bathrooms that have longevity at their heart. Each and every product is meticulously made, not only for the exceptional quality and craftsmanship it exudes, but also for the fact that it will give many years of luxurious service. As the antithesis to today’s throwaway society, we at Thomas Crapper strive to do things differently, creating products that are made responsibly, with a low carbon footprint using suppliers close to our home in Yorkshire, England. For over 150 years, we have remained true to the belief that buying well means you buy only once, and it is this unerring devotion to quality that has seen the company awarded with several Royal Warrants. Sometimes, it’s the little touches that can make all the difference. Our meticulous attention to detail leads us to create only the very finest products, which we are delighted to share with you in our new brochure for 2022.

Working Hours :
Monday - Friday, Shifts to be confirmed

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Excellent Timekeeping,Excellent Attendance