Housing and Property Management Apprenticeship at Roupell Park RMO Ltd

**This is a home-based role, so the ability to work effectively from home is essential.**

This role requires excellent communication skills, working towards an understanding of tenancy laws and regulations, and the ability to work collaboratively with teams, tenants and other stakeholders.

Duties will include:

To provide and deliver efficient, effective customer orientated Housing Management services To deal with enquiries into RPRMO, supporting a right first-time approach, where enquiries fall outside the remit of the Housing team, accurately refer these to the appropriate areas of RPRMO for resolution Work closely with a range of internal and external partners will be key to delivering a consistent and responsive service Assist in monitoring rent accounts and service charge payments. Follow up on outstanding payments and liaise with tenants regarding rent arrears Work with the Housing Officer to ensure tenants are aware of their payment responsibilities and support them in accessing benefits or financial assistance Provide administrative support to the Housing Officer in managing tenancies Assist in identifying tenants who may need extra support and make referrals where appropriate Help organise and facilitate tenancy support services and events. Log and raise repair requests from tenants and ensure they are followed up by the appropriate teams Monitor the progress of repairs to ensure completion in a timely manner Assist in estate inspections to identify and report any maintenance or safety concerns Support the Housing Officer in managing ASB cases by logging complaints and maintaining records of actions taken Provide administrative assistance in investigating and resolving ASB issues, including liaising with external agencies such as the police or mediation services Ensure ASB cases are dealt with in a timely manner, in line with tenant satisfaction measures Log all interactions with residents, ensuring detailed and accurate records of communications are maintained Assist in responding to resident queries, complaints, and feedback via phone, email, or in person Work with the Housing Officer to engage with residents and foster positive relationships between tenants and the management team Contribute to maintaining high levels of tenant satisfaction by responding to tenant needs quickly and effectively Assist in conducting tenant surveys and gathering feedback to identify areas for improvement in service delivery Help organise community events and activities aimed at enhancing tenant engagement and satisfaction Assist in identifying and reporting safeguarding concerns in line with RPRMO’s safeguarding policies Work with the Housing Officer to ensure vulnerable tenants are supported and safe within their homes Help to track progress towards key performance indicators (KPIs), including rent collection, tenant satisfaction, ASB resolution times, and repairs Promote equality, diversity, and inclusion in all aspects of the role, ensuring that all tenants are treated fairly and respectfully. Support the delivery of services that meet the diverse needs of the RPRMO community Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service Understanding of GDPR legislation and a commitment to confidentiality Ensure that all services are delivered fairly, and residents are treated with dignity and respect regardless of their background To carry out any other duties reasonably requested by the Estate Director

Training:
The successful candidate will obtain a Level 3 Housing and Property Management Apprenticeship standard qualification 

Training Outcome:
Potential full-time employment for the right candidate upon successful completion of the apprenticeship

Employer Description:
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.

Working Hours :
Monday 10am - 5pm, Tuesday 10am - 4pm, Wednesday 9am - 5pm, Thursday 10am - 5pm, Friday 9am - 4pm with a 1 hour unpaid lunch break

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Literacy and Numeracy skills,Reliable,Nice personality,Resilient