Customer Services Apprentice

Ensure all customer queries and enquiries are dealt with effectively and in a timely manner, promoting a centre of excellence in Customer Service Taking payments and following through with invoicing Ensure customers are kept informed of any delays or developments as soon as possible Load customer appointments on to the system, paying attention to detail to ensure all information is input accurately and in full Ensure all data is kept up to date Create and process daily reports, and complete to deadlines Control and coordination of regional Field Support Engineers daily and weekly diaries Acting as a conduit between the Field Support Engineers and the customer Placing warranty and service calls for FSE and 3rd party engineers Assist with customer pre-calls, to confirm appointments/delivery details Familiarisation with full range of Grant products and uses Liaise with sales for any opportunities to promote Grant product range to homeowners / installers Any other duties that may need to be carried out

Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

Training Outcome:
Permanent Role as Customer Service Administrator Progress up to Team Lead Transfer to other internal teams A lot of soft skills obtained that can be transferred to other customer service teams outside of the organisation

Employer Description:
Grant has been designing and manufacturing reliable heating products for nearly four decades. From award winning oil-fired condensing boilers to the latest renewable products, our heating systems have a reputation for quality that is second to none.

Working Hours :
8 hours Monday to Thursday and 7.5 hours on Friday. 2 weeks of early shifts: 7.30am - 4.30pm (4.00pm on Friday) and 2 weeks of late shifts: 9.00am - 6.00pm (8.30am - 5.00pm on Friday).

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Initiative