Customer Service Team Apprentice - Ethical Recycling Charitable Organisation

Answer Customer Service Calls Respond/Action all customer service emails Respond to all webchat live queries Communicate with all collection teams, via whats app chats or imessages Keep all reporting and spreadsheets up to date at all times Communicate with the customer service team offer support and training where necessary Take responsibility to keep all ID cards for teams up to date On a weekly basis, keep CRM reporting from the website up to date Feel a part of the entire team/business, feel free to input and feedback ideas, suggestions that can benefit us all in the long run

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard All training will take palce at the employers premises

Training Outcome:
A permanent role/further qulifications

Employer Description:
Collection Clothes Ltd trades as Collection 4 Clothes, and we are an ethical recycling business that give pre-loved items a second life, which in turn limits perfectly wearable clothes going to landfill. We are a recycling business which are more concerned about the environment and giving to charity and less about profit. Our main goals are to help as many charities as possible to raise vital funds through the donation of clothes and other items. Established in January 2020, our team worked tirelessly through the first COVID-19 lockdown, being one of the very few charity collection businesses to continue working through the first wave, providing much-needed funds for our partnered regional and national charity organisations in an extremely difficult time where they needed as much support as they could possibly receive.Collection 4 Clothes were a lifeline for charity supporters during the lockdowns; as no-contact collection of donations was one of the very few ways the public could donate to charity, with charity shops closed during the height of the pandemic.

Working Hours :
Monday - Friday. 10.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience