Apprentice Customer Experience Quality Assurance (CXQA)

Your role will focus on improving how Gamma’s products work, from when customers first find the product, to supporting after purchasing. To do this, you will perform tests in the building of the product, software or system, the product release, and engineering processes to make the customer’s experience as smooth as possible The purpose of this apprentice position is to develop your skills over time until you are able to move into an experienced Junior CXQA role. As an apprentice you will receive guidance and support from your manager and team to eventually become independent in your role

Key responsibilities: 

You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to: 

Check the experience of the customer is meeting specific requirements Perform tests in the product building, release, and engineering  Check the quality of processes for the customer from start-to-finish Work with Gamma’s suppliers to maintain the quality of products 

Training:
Software Tester Level 4 Apprenticeship Standard

Training Outcome:
After completing your apprenticeship, you will move into an experienced Junior CXQA role

Employer Description:
Gamma help businesses stay connected through services like communication systems, broadband and internet connectivity, and mobile solutions. They’re a fast-growing, people-focused company that offers real career progression and development. They are empowering people at the heart of good business. Their vision is for a better-connected world in which we can work smarter for the benefit of business, people and the planet. Their solutions power communication across the UK and Europe - from small businesses to major enterprise and public sector organisations. They are looking for curious, ambitious people to join them on that journey. Whether you're passionate about technology, people, problem-solving or creativity, there’s a place for you

Working Hours :
Monday - Friday, 9.00am - 5.00pm, Hybrid working.

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Analytical skills,Logical,Initiative