Customer Service Apprentice

We are a small, busy business so you will be required to get involved in all aspects of customer service to support our customer base and our office team

Duties will include:

Provide excellent customer service via e-mail, telephone and internal messaging systems Answering telephone and email enquiries promptly and efficiently Day-to-day use of Microsoft Office- Outlook, Word and Excel Maintaining the Customer Services email inbox Ordering parts Raising purchase orders To receive and check sales orders and liaise with the Production Team Maintain stock levels, book in deliveries, and update stock figures. Producing delivery notes, courier labels, assisting with packing and raising invoices for sales orders Supporting other parts of the business on an ad-hoc basis as directed by management Helping with customer issues, aftercare and service recovery Data organising/reporting Analysing customer satisfaction Working closely with other departments to ensure everything is managed accurately

Training:

On-the-job training with the employer whilst working towards the Apprenticeship Standard - Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high-quality service to customers both internally and externally. The apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities.

Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

 

Training Outcome:
Potential for permanent employment for the right candidate Opportunity to progress to higher-level apprenticeships Being an apprentice will help you develop professional skills whilst earning a salary with some of Kent’s best companies Gain professional skills and experience to enhance your CV and make it more attractive to potential employers

Employer Description:
ACS is a limited company. Founded in 1979, initially as a security distribution and consultancy service serving the emerging access control sector of the UK security industry, ACS has been manufacturing and designing microprocessor-based security systems since the mid 1980’s. The company was incorporated I 2002 after 21 successful years trading as a partnership.

Working Hours :
Full Time (37 ½ hour per week) 9.00 am – 5.00 pm. Half hour for lunch. Annual Leave – 23 days plus 8 Bank Holidays.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Good Telephone Manner