Level 3 Business Administrator apprenticeship

Key Responsibilities:

Improving the daily operational efficiency of the organisation through providing excellent administrative support to the People Team; supporting the Learning, HR and Recruitment functions within the team.  
 
Engaging with staff and volunteers through multiple channels including telephone, email and chat to assist with the resolution of queries and to escalate these to the appropriate People Team members.  
 
Supporting the People Team with key admin and support duties in the Learning, HR and Recruitment functions to strengthen the support across the organisation.  
 
Key Duties: 

Learning & Development Support:

Assist in the coordination and administration of training and development programs.  Support in maintaining accurate records for mandatory training and compliance-related learning to include tracking employee progress on internal systems.  Create training events on internal systems and maintain digital communication through online platforms  Support the organisation of internal and external training sessions, workshops, and e-learning activities. Assist in the creation of training materials, presentations and reports. 

HR Administrative Support:

Provide day-to-day HR administrative support, including accurately maintaining employee records and updating HR systems to comply with data protection regulations. Support onboarding processes for new employees, including arranging induction and preparing documentation. Escalate queries related to HR policies, procedures, and benefits and any issues/queries to the wider People Team as required to ensure that the organisation policies are followed, and a professional service is delivered to the organisation. Assist in HR audits and help prepare reports on employee data and learning metrics.  Use technology and data summary tools to provide data insights based on reporting areas. 

Engagement and Communication:

Assist with employee and volunteer engagement activities and initiatives through internal communication efforts, such as preparing articles and updating intranet content.  Liaise with the People Team to provide communication support via email, telephone and chat. Assist in the recruitment process by posting job adverts, scheduling interviews, and communicating with candidates.  Actively promote a diverse and inclusive working environment.  Support in organising employee events, wellness programme and recognition initiatives. 

Training Outcome:

Progression for the right candidate.

Employer Description:
For more than six decades we have helped thousands of people to move forward at times of upheaval and uncertainty. Although, over time, some of the challenges people face are changing, we continue to provide valuable, free and impartial advice and information that you can trust.

Working Hours :
Monday - Friday.

Skills:
IT skills,Customer care skills,Problem solving skills,Administrative skills,Team working