Apprentice ICT Service Desk Engineer

Reporting to the Service Desk Team Lead, the Apprentice ICT Service Desk Engineer will provide support to internal customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. They will also be involved in setting up people up on systems and providing support when needed, rectifying issues to maintain the organisations productivity.

What you’ll be doing, over time and with training and supervision of an experienced colleague…

Helping diagnose malfunctioning systems, hardware and software
Logging and managing ICT technical support incidents and queries Setting up new users on both our systems and on any hardware required for their role Testing new software and hardware and reporting on its suitability to the business Creating new knowledge base articles for our customer portal and other members of the team Assisting with the ongoing provision of a secure ICT infrastructure Acting as part of the first line team you will be responsible for managing the teams queue as well as your own so as to deliver services within agreed service level agreements Acting as a first point of contact to the colleagues, you will problem solve users technical questions to a wide range of abilities. Maintaining our asset register along with user profiles and system access rights Completing all requirements of the apprenticeship programme and ensure other essential learning has been achieved within an a timely manner Representing Great Places in a professional manner with integrity, inclusivity and respect for diversity Treating customers and colleagues with respect and empathy Working 35 hours per week and having a flexible approach to work

Training:
Information Communication Technician (ICT) Level 3 Functional skills in maths and English level 2, if required Internal and external training opportunities

Training Outcome:

Here at Great Places Housing group we are passionate to support your career development and will provide the successful individual with a range of skills and experience to develop a strong career within ICT.

Employer Description:
Great Places Housing Group is a modern, forward-looking profit-for-purpose organisation. Our vision is to create great homes in great communities, which would not be achievable without the great people in Great Places’ workforce. Whilst social purpose is very much at the core of what we do, we balance this responsibly with a commercial perspective to ensure our vision is sustainable in the longer term.

Working Hours :
Monday - Friday, working either 8.00am to 4.00pm or 9.00am to 5.00pm. Will be discussed on interview.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience