Sports Assistant Apprentice

The Sports Assistant assists with the day-to-day operations and customer service of the SportsPark, as well as supporting the development and delivery of various sport and active wellbeing programmes across the university.

Your key responsibilities will include:

To assist with the implementation of daily operational procedures and requirements, ensuring both industry and institutional compliance as well as the delivery of a high standard of customer service. To set up, inspect and take down a variety of sports facilities and associated equipment. To provide administrative and programming support to the Sport & Active Wellbeing team, working on events and projects as appropriate. To provide front-of-house support to members and users, as well as deal with enquiries to enable efficient customer service to take place. To carry out cleaning duties as necessary, ensuring a high level of cleanliness is maintained. To conduct regular inspections and patrols of the SportsPark, ensuring issues are recorded and tracked accordingly via appropriate operational software and systems. Ensure all Health & Safety procedures and legislation is followed appropriately. To support reception staff with customer queries and sales.

The postholder will report to the Sports Facilities Managers and will receive day to day supervision and guidance from the Sports Operations Coordinators within the Facilities & Operations team, as well as receive support from the Sport & Active Wellbeing Manager as appropriate.

Training Outcome:

Upon successful completion of the apprenticeship, you will become eligible for progression from this role to a permanent Sports Assistant role (Grade 3).

In the future, there may then be opportunities to apply for a Sports Operations Coordinator role (Grade 4), leading to opportunities to apply for Facility Management and Operations Manager roles.

Employer Description:
The University of Reading is a world-renowned institution, ranked 24th in the UK for 2025, and joint 169th in the QS World University Rankings in 2024. The University is 1st in the UK in the People & Planet University League and contributes £1billion to the UK economy. It has also just been awarded Sustainable University of the Year in The Times and The Sunday Times Good University Guide 2025. In addition, the University is well into delivering its three-year Sport & Active Wellbeing Vision, aimed at inspiring, growing and embedding sport and active wellbeing into the University and wider community.

Working Hours :
Shift pattern that covers early mornings on weekdays 6:30am-3pm and weekends 7am-2:30pm, and evenings on weekdays 2pm- 10:30pm and weekends 2pm- 9:30pm, as well as two weekends in every three.

Skills:
Communication skills,Team working,Initiative,Interest in sport and fitness