Assistant Shop Manager Apprentice

Using the working practices, policies and procedures set by Senior Management and the values of Alex TLC, ensure the charity shop business is run accordingly Work within the budgets and achieve the financial targets set by the business in line with strategic requirements Work to the high standards expected at all Alex TLC shop premises according to the rotas set by the Retail Area Manager Work as directed by the Retail Area Manager and any Shop Manager Work as a team member, taking full responsibility for all shop duties required wherever placed Supervision of Retail Assistants and Voluntary Workers Recruitment of Voluntary Workers Participate in all training and legislative checks required by Alex TLC, statutory and specific to role Maintain excellent levels of customer service (remembering customer service extends to colleagues and service providers, as well as customers), going above and beyond where possible Assign and supervise the duties of any Retail Assistant or volunteer on site Supervise the management and training of all Retail Assistants and voluntary workers to ensure they can work safely, correctly, effectively and efficiently according to Alex TLC values, working practices, policies and procedures Maintain volunteer rotas wherever placed Expert knowledge of the safe and correct use of all equipment used in the day to day running of the charity shop, for example the till, steamer, pricing equipment Ability to train others in the safe and correct use of such equipment To undertake ad-hoc duties as required Opportunity to participate in Alex TLC charitable activities and events Opportunities for promotion or redirection to other roles

Skills required:

Excellent customer service skills Excellent telephone skills Excellent writing skill Excellent numerical ability Excellent organisational ability Flair for display Knowledge of operational and emergency procedures Ability to work in a team Attention to detail Enthusiastic Articulate Motivated Calm under pressure Methodical Resourceful Excellent organiser Emotionally intelligent Excellent leader Honest Committed

Training:

Retail Manager Level 4 Apprenticeship Standard:

This apprenticeship will be delivered in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout You will have access to an online portfolio to allow you to monitor your progress and log work completed

Training Outcome:
A role in a successful, dynamic company Be a part of a strong team of performance driven colleagues Great future career prospects for advancement A professional working environment

Employer Description:
Established in 2004, Alex, The Leukodystrophy Charity delivers high quality support, advice, knowledge and care for those affected by one of the leukodystrophies. The majority of these conditions cause progressive neurodegeneration, are largely untreatable and sadly terminal, and those affected deal with many common factors. Not only are we a charity, we are also a business and our south east London charity shop chain is an integral part of Alex TLC, providing employment and volunteering opportunities for the local community as well as much needed high street awareness of these little-known conditions.

Working Hours :
9.30am - 5.30pm 5 days per week dependent on rota.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience