Service and Installation Administration Apprentice

As a Service and Installation Administration Apprentice, you will be responsible for:

Answering incoming telephone calls, actioning the calls or passing to the relevant department Maintaining a shared inbox to ensure clients are receiving the appropriate service to maintain agreed SLAs Generating monthly KPI reports (with assistance) and ad hoc data inputting into bespoke CRM system Utilising CRM system to ensure client records are up to date Generating appointment letters/emails to organise site attendance for field engineers Updating clients web portals with appointment details and attendance reports Ordering parts via CRM system for specific jobs or engineers vehicle stock Working with the install department to generate system specifications and design drawings Distributing engineer's workload via CRM system, android tablets and email Organising travel arrangement and overnight accommodation where required Other general office duties such as filing, printing, copying and scanning

Benefits:

22 days holiday plus bank holiday. Increased holidays on loyalty scheme Company pension Death in service

Training:
BTEC Level 3 Diploma in Business Administration, QCF Functional Skills Level 2 maths and English can be obtained on the course if you dont already hold these qualifications

Training Outcome:

Career progression with a fast-growing company.

The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management. You will find people who started in finance and administration working in all professional areas and at all levels.

Employer Description:
For a quarter of a century, we have been providing companies throughout the UK and Ireland with the systems they need to protect their assets and to provide safety in emergency situations.

Working Hours :
Monday - Friday 8:30am - 5pm Flexibility may be required to support business and client needs.

Skills:
Communication skills,IT skills,Organisation skills,Administrative skills,Team working,Initiative