Customer Service Management Apprenticeship

During the first stage of your career, you will learn everything about providing great customer service in our UK Contact Centre’s Business Rental Department. This will provide you with a solid foundation to progress to a future career in management.

During the first year, your responsibilities will be:

Providing exceptional customer service via the telephone and via written communication Providing administrative support to your team, departments and branches Updating internal databases and systems with a commitment to attention to detail Building internal and external relationships and communicating on a variety of levels

Training:

Onboarded onto the Customer Service Specialist Level 3 Apprenticeship - a 15-month course, with weekly taught sessions delivered at Farnborough College, regular 1:1 support from industry expert Trainers.

Training Outcome:

You will initially undertake a Level 3 Customer Service Specialist Apprenticeship. We are a company that really does reward hard work and if you perform within this period, you will have the opportunity to progress to a Level 5 Management Apprenticeship.

Employer Description:
Enterprise Mobility is still family-owned – our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times. How did we get here? The fact is, we owe our success to each and every one of our people. That's why we empower everyone on our team with opportunities for growth. Our mission, along with our uncompromising commitment to customers, has made Enterprise a genuine success story and a truly special place to work. For more information, check out this blog post and lots of other great stories on our website to see why apprenticeships with Enterprise are the place to be!

Working Hours :
4-days per week 8.00am - 5.00pm, 1-day per week at college, days to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Enthusiatic, willing to learn