Customer Service Apprentice

In your day to day role you will be required to:

Work in a busy customer service department Answer any product and service questions. This could be over the telephone and email Managing customer complaints by providing appropriate solutions

Training:

Customer Service Practitioner Level 2 Apprenticeship Standard:

East Sussex College will provide the apprenticeship standard which will include Knowledge, Skills, Behaviour, Functional Skills (if needed)  As this is a work-based apprenticeship, your assessor will come to visit you in your workplace every 8-10 weeks to carry out observations, progress reviews and provide one to one support You may be required to come into college for apprenticeship workshops and possible functional skills lessons, this will be discussed with your assessor and employer East Sussex College will ensure Health & Safety, and Equality & Diversity

Training Outcome:
Permanent full-time employment on successful completion of the apprenticeship

Employer Description:
We are an established award winning British premium electrical wiring accessories manufacturer based across three sites in St Leonards on Sea in East Sussex, manufacturing and finishing in-house in the UK.

Working Hours :
Monday - Thursday, 08:30 - 17.00, Friday, 08:30 - 12:00

Skills:
Attention to detail,Customer care skills,Problem solving skills,Patience,Build rapport swiftly,Listening,Time management