Apprentice Business Administrator

Manage office supplies. Handle customer interactions via phone and email, addressing queries and resolving complaints promptly and professionally. Utilise Microsoft Office applications, including Word and Excel, for document creation, data management, and reporting. Monitor and manage support inboxes, ensuring timely responses. Address customer queries directly or escalate them to appropriate team members or suppliers as needed. Track and coordinate all customer queries to ensure timely resolution while keeping customers informed of progress. Monitor supplier performance against Service Level Agreements (SLAs) and escalate issues as necessary. Oversee the end-to-end management of the system database. Source data for the system database, including submitting and tracking Freedom of Information (FOI) requests. Conduct system testing to identify and report issues, ensuring optimal functionality.

Training:
You will achieve the Level 3 Business Administrator Apprenticeship Standard There will be workshops that you will need to attend via Teams To include off-the-job training In-house training will be given to support the specifics of the role

Training Outcome:
Continual development and progression available to the right candidate upon completion of their apprenticeship.

Employer Description:
Clear Vehicle Data has provided vehicle data and applications to many automotive sectors that include: Motor Dealerships, Fleet Managers, Operators, Logistics, Leasing and Finance companies and Middleware providers. The team have broad industry experience allied with a real desire to deliver outstanding and accessible customer support.

Working Hours :
Monday to Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative