Business Administration Apprentice

Duties and responsibilities will include: 

Acquire and maintain knowledge of both NFU Mutual and NFU Mutual’s General Insurance products, including product licences and competencies for your role as applicable  Support the agency, covering other roles as needed to maintain required levels of customer service within authority limits and to contribute to the effective and efficient running of the agency  Maintain record keeping requirements for your role in accordance with NFU Mutual standards  Perform other duties or projects as assigned by Agent / Business Manager  Selling, reviewing and advising (where appropriate) on customer general insurance. Maintain own knowledge and skills to sell professionally and compliantly, delivering a consistently good experience to customers to meet the requirements and standards of NFUM, T&C scheme and our regulators  Identify and initiate cross-selling opportunities and activities to new and existing customers  Administer all customer instructions to meet NFU Mutual completion and compliance standards  Produce correspondence to required timeframes and quality standards  Deliver and contribute to the effective and efficient running of the Agency including managing and directing correspondence, processing renewals, stationery and filing, to maintain customer relationships, to enhance and protect NFU Mutual’s reputation and brand  Act as life introducer to obtain opportunities for life qualifier and meet agency target

Training:

Level 3 Business Administrator Apprenticeship Standard which includes:

Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

IT Record and document production Decision making  Interpersonal skills Communication Quality Planning and organisation Project management Relevant regulation Policies External environment factors

Training Outcome:

Possibility of a permanent position upon the completion of the apprenticeship. 
 

Employer Description:
Welcome to NFU Mutual North Riding. Our Stokesley office works closely with our partner offices in Northallerton and Leyburn to provide customers with a personal and professional insurance and financial service across North Yorkshire, Teesside and beyond. The North Riding team offer a combined service which means customers will have access to vast local knowledge, a wealth of experience and a commitment to providing high quality products and service. We currently offer a wide range of services and products for our personal insurance customers, as well as our farming and commercial clients – particularly those in the hospitality, food and drink manufacturing, retail, property and estates sectors.

Working Hours :
Monday - Friday 9am - 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working