IT Service Desk Apprentice

Provide first-line IT support via phone, email, and remote assistance Troubleshoot and resolve Microsoft 365, Dynamics 365, and other IT-related issues Maintain accurate records of customer interactions and resolutions in our ticketing system Escalate complex issues to second-line support when required Proactively identify and suggest improvements in IT processes and customer environments Spot opportunities for additional services or upgrades and communicate them to the sales team Work efficiently under pressure, prioritising tasks to meet service level agreements (SLAs) Learn and adapt to new technologies and methods of working 

Training:
Information communications technician
Level 3 Apprenticeship Standard Apprenticeships include time away from working for specialist training You’ll study to gain professional knowledge and skills

Training Outcome:
The company may offer a full-time position at the end of the apprenticeship

Employer Description:
At Digital Cloud UK, we pride ourselves on delivering products that live up to our promises. We are dedicated to providing world-class support to ensure that your experience with our technology is nothing short of exceptional. The best part? You can enjoy all these benefits without breaking the bank.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills,Initiative,Proactive