Junior Helpdesk Apprentice

Respond to customer calls and tickets daily, resolving them within SLA and keep the customer updated at all times. Escalate business critical issues Visit customer sites when necessary to carry out site surveys, installs and resolve faults Represent Equity professionally at all times, ensuring our customers experience is always a positive one Respond to all assigned customer tickets within SLA, make and receive calls to customers, update the necessary internal CRM/ticket system and supplier systems where necessary Contact suppliers where necessary to escalate issues and update internal system with supplier responses Where necessary, order/provision/configure new services for customers Ensure all IT support customers are fully monitored at all times Speak to potential new clients with the sales team where required Arrange and take ownership of customer projects where appropriate Maintain a good understanding at all times of Equity’s product set and take ownership of improving knowledge

Training:
An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying

Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence Potential for full time employment on successful completion of the apprenticeship Transferable skills that are invaluable in the wider world of work

Employer Description:
Equity Networks offer its customers a new, simple approach; one where all IT needs are managed by a single supplier, via a single contract at one fixed price. And because they are an experienced IT and communications company, they can offer best-of-breed technology solutions that are delivered via the cloud and backed up by a complete end-to-end service and 24/7/365 support. This is a fantastic opportunity for someone looking to kick-start their career in a friendly and supportive office environment, where innovation and ideas are welcome.

Working Hours :
Monday- Friday 8.30am- 5pm/ 9am- 5.30pm With a one-hour paid lunch break

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative