Housing Apprentice Administrator

The apprentice will undertake a range of administrative tasks to support other members of the team. Tasks will include speaking to customers, taking notes and logging these on to the Housing IT system and raising purchase orders and processing invoices.

Main duties and responsibilities:

Carry out financial responsibilities, including raising orders, processing invoices and customer payments Respond to customer enquiries and requests Process and accurately log information and update required systems Successfully complete apprenticeship course

General responsibilities:

To always see the service through the eyes of the customer and make suggestions for improvement where appropriate To carry out duties efficiently and effectively To constantly challenge own performance and make improvements To help build pride, passion and reputation for NWLDC To participate in the Council’s appraisal scheme and to undertake any necessary training and development as identified for the job role To ensure high standards of health and safety practice are maintained in accordance with council policy, including the health and safety and welfare at work of themselves and colleagues To promote the Council's Equality and Diversity Policy to ensure service provision and employment practices are non-discriminatory To undertake any other reasonable tasks appropriate to the grading of the post and as required by the line manager To assist in the event of a civil emergency in any way as instructed

This job description describes the general duties of the job and does not rule out other duties which are necessary for the efficient service delivery of the council and team in serving its communities and meeting its objectives. 

In consultation with you, it may be varied by the council to reflect actual, contemplated or proposed changes in or to your job.

Your manager will commit to providing relevant, identified support and training in return for your commitment and dedication to the job role.

Training:

Delivery Method:

Within the first 15 months additional training is delivered at Loughborough College, one morning a week for 12-weeks, dates are subject to enrolment date Online portfolio to update with learning and development completed onsite Diarised visits from dedicated Trainer/Assessor

Training Outcome:

All apprentices have access to all job adverts within the Authority and are free to apply for any. Successful completion of this apprenticeship would naturally lead toward a permanent position within the Housing Strategy & Systems Team or within Housing Management Team.

Employer Description:
With a population of almost 93,500, North West Leicestershire is mainly a rural district, sitting at the heart of the National Forest, bringing in tourism from around the country. It is home to East Midlands Airport, which has replaced the mines as one of the region’s major employers. It is a key location for many large businesses, with the likes of Pall-Ex, United Biscuits and TNT having bases here, and large developments like Marks and Spencer distribution center making North West Leicestershire their home. Like many other shire districts, authority over North West Leicestershire is shared between the district council and the county council. Areas of responsibility of the district council include local planning, building control, council housing, refuse collection, recycling and some leisure services and parks. The district council is currently controlled by 38 councillors representing 38 wards, who are elected every four years; the last election took place in May 2023, and as a result the council has an alliance administration made up of the Conservative group, the Liberal Democrats and two independent councilors. The council has an executive known as the Cabinet which is made up of 6 councilors who have special responsibilities and power.

Working Hours :
Monday - Friday. Working hours to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience