Garage Receptionist Apprentice

Your day to day duties will include:

Greet customers who are dropping off and collecting vehicles Take bookings for vehicle repairs, servicing and MOTs using our in house booking system, either face to face, by telephone or email Process customer payments either face to face or by telephone Work to tight deadlines at extremely busy times of the year Communicate both externally with customers, and internally with all departments Problem solving and the ability to react quickly to situations that may arise Work under pressure and multitask Professionally communicate with customers and mechanics about service and repair work Advise customers on the estimated cost of repair work and timescales of work Produce job cards and update customer records on our in-house system Prepare and create invoices

Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Admin qualification which will help start your career and give you an insight into the businesses processes and procedures Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

Training Outcome:
Potential to learn all aspects of the business and progress in various roles

Employer Description:
Established in 1982, Ausden Clark began its life as a maintenance garage on Barkby Road in Leicester, with a specialisation in truck maintenance and repair. Over the next 10 years, the garage business developed, becoming a reliable and strong establishment so much so that the garage was relocated to a larger site on Dysart Way. Although the garage was very much devoted to truck and car services, Paul Ausden-Clark began to notice how the coach industry was lacking in standards for its passengers leading to the creation of Ausden Clark Coach Hire, with the ethos to provide a high standard of travel across the board, above and beyond any other operator at the time.

Working Hours :
Monday to Friday, 09:00 - 17:30, with 1 hour lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Initiative