Customer Service Apprentice at Tree Shop Limited

Your duties will include:

Customer relationship management First point of contact for customer enquiries Liaising with suppliers Maintaining accurate records including customer databases Processing customer orders and invoices Implementation Horticultural/woodland forestry team: Seasonal (December – March) supporting outdoors with re-planting and moving of trees to customer locations Scheduling and delivering products to customers General Office Administration: Updating the company’s social media and website platforms Any other duties as required

Training:
Customer Service Practitioner Standard Workplace delivery and a structured scheme of work

Training Outcome:
Potential position upon completion of the apprenticeship

Employer Description:
Tree Shop Ltd specialise in producing an extensive range of native broadleaved, conifer woodland trees, shrubs, hedging plants, arboretum, parkland and garden trees along with a comprehensive range of tree guards and accessories, mainly through online marketing. We have 3 different product lines – ornamental and garden, design and supply of optimal shelterbelts (OSB), and local firewood, all integrated within the same customer service profile. Customer service is at the heart of all we do. Exceptional customer service is delivered through building strong and lasting relationships.

Working Hours :
9am -3:30pm (Days to be confirmed)

Skills:
Attention to detail,Customer care skills,Administrative skills,Team working,Patience