Customer Service Apprenticeship

Ensure KPIs are met, including response times and client satisfaction Respond to initial enquiries within 1 hour off-peak and 3 hours during peak periods Record all client interactions in the CRM system Improve communication between customer service and warehouse teams Monitor inbound logs and inform clients of penalties or quarantined items Work with warehouse and finance teams to enhance service delivery Ensure clients follow CRM processes and seek improvements Manage and resolve miscellaneous client enquiries Update process documentation for changes in client packing procedures Direct clients to submit tickets via the CRM portal Use Trello to manage client work orders Maintain and update the Investigation Log, investigate errors, and complete support-related reports

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard Study release on a Tuesday at CWCT 9.30am - 4.30pm

Training Outcome:
Completion of the Apprenticeship could lead to a permanent position within the business

Employer Description:
Tu Pack is a third-party logistics provider for retail and homeware brands. We offer storage, order fulfilment, warehouse management, distribution, and inventory services. Our mission sets us apart, ensuring clients maintain their brand identity while prioritising sustainability, service quality, and cost efficiency. Our Values: We aim to redefine fulfilment by being a transparent and reliable partner from order to delivery. Our core values are: ● Compassion – A considerate approach to customers and the environment. ● Entrepreneurialism – Thinking like our clients to remain flexible, determined, and solution-focused. ● Professionalism – Providing reliability and dedication to instil client confidence.

Working Hours :
Monday - Friday, Shifts to be confirmed

Skills:
Communication skills,Attention to detail,Customer care skills,Logical,Team working,Creative,Non judgemental,Patience