Assistant Connections Coordinator Advanced Apprentice

As a first step to your career in the energy industry, our Advanced Apprenticeship programmes are like no other! You’ll gain an insight into how we work at National Grid, understand what a career with us can offer, and receive some great rewards and benefits: 

Upon successful completion of your 18-month apprenticeship you will achieve a nationally recognised accredited qualification, Level 3 Business Administration Apprenticeship. 

As an Assistant Connections Coordinator Advanced Apprentice at National Grid, you’ll be part of our Customer Network Development (CND) team, playing a key role in connecting homes, businesses, and communities to the energy network.   

Within this role, you will contribute to National Grid’s mission to enable the energy transition and support a more sustainable future. The Customer Network Development (CND) team is actively redesigning how customers are connected to energy, focusing on reducing lead times and improving customer satisfaction. As an Assistant Connections Coordinator Advanced Apprentice, you’ll play a key role in driving this innovation and helping shape the future of energy connections.

Within this role you, you’ll gain experience in customer support and coordination including: 

Acting as the first point of contact for customer inquiries, delivering high-quality service and managing expectations throughout the connection process. Supporting with key steps in the connection journey, like tracking applications and supporting project delivery. Working with different teams including Customer Connections and regional teams to help organise customer meetings to keep everything running smoothly.    Maintain accurate system data and records, ensuring timely submissions to Ofgem and managing our internal platforms. Supporting the transition to Net Zero and RIIO-T2 by helping improve data and contribute to customer strategy. 

Stakeholder and site-based meetings are likely to occur in this role too, which may involve travelling to locations that are not your office base. Whilst you do not require a driving licence for this role, you will be required to ensure that you meet travel requirements to Eakring etc. as required for training. This can be through means of public transport if you do not drive.

Training:

You may be required to attend training at our Training Centre in Eakring, Newark for up to 12 weeks. This could include multiple and frequent nights away from home. 

Training Outcome:

To be determined.

Employer Description:
National Grid is at the heart of the energy future, and our people are at the heart of National Grid. We’re 30,000 colleagues strong.  In the UK, National Grid don’t generate or sell energy – we join the dots to get energy from A to B. From making a cup of tea in the morning, to keeping the lights on in hospitals, our electricity network puts power in the hands of people. Without it, the world as we know it would grind to a halt.  The world of energy is changing beyond recognition as we focus on building a cleaner, greener future. Working at National Grid, you won’t just be touching the lives of almost everyone in the UK – you’ll be shaping the way we use and consume energy for generations to come. Net-zero targets are transforming the way we work and increasing the scope of the positive impact we can make. Right now, we’re looking for apprentices to join us.  Our people in Network Services work across a number of teams to keep the lights on for our customers. They might be helping a customer who has lost supply or supporting a developer building a multi-million pound project. They maintain a 24/7 service from faults and maintenance, asset replacement to new connections, working outdoors with underground cables, overhead lines and substations that operate between 230 and 132,000 volts, their work is critical to everything we do.

Working Hours :
Monday to Friday, 9am- 5:30pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience,Safety awareness,Resilient