Customer Service Practitioner Level 2 Apprenticeship

This role provides a unique opportunity to work with a passionate and fun team. If you’re an organised, driven individual with a passion for excellence, we look forward to hearing from you!  

Key Responsibilities:

Answering customer queries via phone, email, or in person. Following up on customer queries and escalating when needed. Updating customer records and databases accurately. Logging and tracking queries or complaints in the system. Producing reports or summaries of customer interactions. With colleague support, handling common complaints calmly and effectively. Investigating simple issues and providing updates to customers. Referring more complex queries to senior team members. Supporting the wider team with day-to-day tasks. Promoting customer satisfaction and improving service delivery.

Training Outcome:

This apprenticeship offers excellent long-term prospects. While a permanent role is not guaranteed, Evolve Energy aims to retain successful apprentices where possible. If a suitable role is available upon completion, you may be offered continued employment and further development opportunities.

Employer Description:
Evolve Energy is selective because the work we do is demanding, complex, and high impact. We unlock scarce access to renewable generation for some of the UK’s most exciting brands across retail, leisure, manufacturing, luxury hotels, and tech. The organisations we support expect the best, which means we look for people who can rise to that standard. We’re not just another renewable energy supplier. We’re industry specialists shaping the future of business energy and sustainability. Joining us means working at board level with I&C clients, helping them cut through complexity and make real progress towards decarbonisation. Few companies can offer that level of exposure, and fewer still the chance to grow with it. At Evolve, difference is celebrated. We are committed to inclusion and accessibility, creating an environment where people can be their authentic selves and thrive. As proud partners of the Armed Forces Covenant and Care Leavers Covenant, we also provide tailored support to those bringing unique skills and life experience into our team.

Working Hours :
Monday to Friday, 9am to 5pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Initiative