Business Administration Apprentice

We’re looking for an organised and proactive Office Administrator to join our team and play a vital role in supporting our care operations.  You’ll be the backbone of the office, ensuring everything runs smoothly so our care assistants can focus on delivering excellent care to our customers.

Your day-to-day will include managing administrative tasks such as:

maintaining accurate customer and staff records preparing new customer information packs keeping our systems up to date. 

You’ll be the friendly first point of contact for telephone and face-to-face enquiries, communicating professionally with customers, families, and team members.

You’ll support the team by:

managing supplies including uniforms and PPE handling petty cash preparing training rooms assisting with quality assurance checks. 

From producing care assistant contracts and ID badges to helping with competitor analysis, you’ll gain valuable insight into all aspects of running a successful care business.

We’re looking for someone who’s flexible, reliable and thrives in a team environment.  If you’re detail oriented, have strong communication skills, and want to contribute to a company that make a real difference in people’s lives, we’d love to hear from you.

We’re a trusted Bluebird Care franchise serving communities across Colchester & Tendring and Braintree & Uttlesford.  We’re passionate about enabling people to live independently and comfortably in their own homes, delivering high-quality domiciliary care that truly makes a difference.

From supporting older adults and people living with dementia, to providing specialist care for individuals with learning disabilities, physical disabilities, or complex clinical needs, we tailor every service to the person we’re caring for.  Whether it’s a quick check-in visit or round-the-clock live-in care, we put our customers at the heart of everything we do.

What sets us apart are our values.  We’re kind and caring, building genuine relationships with our customers.  We’re professional and respected, maintaining the highest standards of care.  We’re fun and passionate, bringing positivity and energy that makes customers look forward to seeing us.  We’re innovative, embracing new approaches and technology.  And we’re supportive, we’re one family, working together to help people live their best lives.

Join our team and be part of a company that’s proud to deliver outstanding, person-centred care that meets CQC standards and exceeds expectations every day.

Training:

Our blended approach means that our programmes are flexible and enable you to experience a range of learning and support opportunities in a variety of formats such as online or at a local ACL centre. You will have a dedicated tutor who you will meet (online or face to face) once a month who will guide you through your apprenticeship and prepare you for your End Point Assessment. Reviews of progress are carried out every 12 weeks with the learner, their line manager and the tutor. Additional workshops and seminars will be available to all learners to support additional learning. You will complete a Level 3 Business Administrator apprenticeship.

Training Outcome:

This apprenticeship offers an excellent foundation for a rewarding career in the care sector. You'll gain hands-on experience across all areas of care service administration, from customer relations and compliance to quality assurance and business operations.

As you develop your skills, you'll have opportunities to progress into roles such as Care Coordinator, Scheduler, or Office Manager, where you'll take on greater responsibility for managing care teams and customer services. Your understanding of both the administrative and operational sides of the business will position you well for supervisory and management positions.

The care sector continues to grow, offering long-term career stability and diverse pathways. Whether you're interested in moving into recruitment, training coordination, quality assurance, or registered management, this role provides the knowledge and experience to help you get there.

You'll work towards a recognised qualification while earning, building a strong professional network, and developing transferable skills in administration, communication, and organisation that will serve you throughout your career. We're committed to supporting our team members' growth and development, providing ongoing training and the opportunity to shape your future in a sector that truly makes a difference.

Employer Description:
We were established in 2010 and have been proudly serving our local communities across Colchester & Tendring and Braintree & Uttlesford for over 14 years. Since our inception, we've built a strong reputation for delivering compassionate, high-quality domiciliary care that enables people to live independently and comfortably in their own homes.

Working Hours :
37.5 hours per week (8:30 am – 5:00 pm, Monday to Friday); This includes 6 hours off-the-job training time (e.g. online classes, shadowing, coursework). 20 days plus public holidays

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental