Customer Service Apprentice

Answer incoming calls and handle customer enquiries in a professional and friendly manner. Record and pass on accurate messages or enquiry details to the relevant team members. Update customer records and maintain accurate information in internal systems. Provide general administrative support to the team, such as responding to emails and managing calendars.

Training:

Level 3 Advanced Apprenticeship in Customer Service Specialist consisting of:

Level 3 Standard in Customer Service Specialist Level 2 Functional Skills in Mathematics (if applicable) Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. There will also be an end point assessment. 

Training Outcome:
After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education

Employer Description:
At Bell4Business, you’ll thrive in a friendly and supportive team that values collaboration and innovation. This is a chance to develop key skills and gain hands-on experience in a professional environment spanning multiple industries. Join their team for an exciting, fast-paced environment where every day brings new challenges and opportunities.

Working Hours :
Monday - Friday, shifts TBC.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative