Motability Insurance Claims Apprenticeship

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

What You'll Be Doing:

You will be studying towards a Level 3 Insurance Practitioner Apprenticeship whilst having the opportunity to work in role gaining hands on experience in the insurance industry as part of our Motability team, giving you the foundation to launch your careers in insurance As part of the qualification you will also achieve your CII Certification in Insurance

In your day-to-day role you’ll be reporting directly to the Technical Claims Team Leader where you'll settle a variety of third-party property liability claims as economically as possible while maximising the speed of settlement and safeguarding the company’s reputation. You'll become an integral part of a centre of technical excellence for property liability claims, where you'll provide advice and guidance to colleagues and other business areas within Direct Line Group.

Key Accountabilities:

Supporting our customers to provide them with worry-free motoring and a lifeline to the outside world Working within a variety of departments to understand the customer journey and the claims life-cycle First notification of loss On-going servicing of customer claims and dealing with third-party claims Understanding and gaining exposure to our Counter Fraud detection and preventative initiatives Introduction to financial compliance and regulatory requirements Practical experience to master case management systems Identifying, owning, and managing the risks involved in running our business following framework

What You’ll Need:

An interest in financial services and be looking to take the first step to develop your insurance career Helpfulness and a passion for customer service, using your excellent communication skills to drive great customer service Empathy and understanding to be able to deal with distressing situations to find the right solutions for our customers and provide reassurance throughout the lifecycle of the claim The ability to manage a complaint to fruition whilst having difficult conversations

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

During your first 3 months there may be the requirement to work from the Liverpool office full time whilst you gain experience in role.

Training:
By becoming an apprentice at DLG, you’ll be able to combine on-the-job practical skills with theoretical knowledge from off-the-job learning, giving you the best opportunity to develop your career in the insurance industry You will be paired with a dedicated DLG mentor who you will report into, they will support your training every step of the way by providing tailored coaching and support You will attend both online and face-to-face learning support sessions and there is an End-Point-Assessment for this apprenticeship where you will demonstrate your knowledge, skills, and behaviours

Training Outcome:
Subject to successful completion of the apprenticeship, there are many opportunities for progression throughout DLG to continue your career with us

Employer Description:
Through our well-known brands we offer a wide range of general insurance products across motor, home, commercial, pet and rescue. Whether our customers choose to come direct or via a Price Comparison Website, they can engage with us digitally or on the phone, whenever they need us most. At DLG we encourage a culture that celebrates difference and empowers people so that they can thrive.  Our values underpin how we work and engage with each other and provide a framework to help us fulfil our mission.

Working Hours :
Monday - Friday (shift times may vary)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience