Apprentice Income Management Adviser

Supporting customers to manage their rent accounts and sustain their tenancies Learning how to identify financial challenges and provide tailored support Assisting with income recovery and work with customers to maximise their incomes Collaborating with colleagues and external partners to deliver joined-up support to our customers Developing your knowledge of housing legislation, customer service, and tenancy sustainment.

Training Outcome:
Progression to Level 3 Housing & Property Management  Progression to Income Management Adviser

Employer Description:
We are a housing association – one of the biggest in the country, with almost 48,000 homes spread across central and south west England. We believe in providing warm, safe and secure homes. But ultimately, we’re a people business. Not only do we care about the 110,000 people who live in our homes, we want them to thrive.

Working Hours :
Monday to Friday 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Non judgemental,Patience