Customer Service/Telesales Apprentice

Supporting the Business Development Team, generating interest with construction companies and other interested parties with an introduction to Workforce Skills Support through the means of cold calling, follow up calls, email marketing campaigns, promotion of our services through advertising and networking events Building and maintaining relationships with clients and providing an effective link between the client and their Business Development Manager, excellent verbal and written communication skills are essential Creating and maintaining effective relationships with external training providers and other external partners Liaising with 3rd party providers for suitable dates and locations and negotiating agreed discounts and maintaining our central tracker Creating, chasing and processing booking forms Updating the CRM system and central records To provide additional ad-hoc support where applicable as directed by our Business Development Team Any other duties as deemed necessary by line manager

Training:

Level 2 Customer Service Practitioner Apprenticeship Standard.

West Notts college are proud to be able to offer a sales pathway on the customer service practitioner apprenticeship which is specifically suited to those starting out in sales environments. 

This is a work based programme, all your learning will take place during working time and on work premises. There are regular workshops available for you to attend that will support your learning. You will attend these in person at the designated training campus.

You will experience a blended learning model You will gather learning evidence, journals and off-the-job records using your e-portfolio At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged

Training Outcome:

Upon successful completion of this apprenticeship, the employer is committed to further training which may include higher level apprenticeship programmes.

Employer Description:
Workforce Skills Support is a nationwide training provider specialising in the construction sector. We are recognised by the leading skills certification schemes within the UK construction industry for providing excellent construction training, courses and construction qualifications.

Working Hours :
Monday - Friday 08.00 - 16.30 with 30-minutes lunch

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative,Patience