ICT SUPPORT APPRENTICE

Main duties and responsibilities include but not limited to:

Configuration of varying types of IT equipment (network switches, wireless infrastructure, desktop PCs hand held terminals, tablets, electronic point of sale systems and digital signage etc.) Following pre-written scripts for the configuration process ensuring that all steps are completed fully Liaising with customers and management to assist in resolving issues when presented Interfacing with our in-house WMS (Warehouse Management System) for record keeping purposes during the commissioning process) Learning and embracing change, new technology to allow us to provide a good level of service to our customers Being able to work consistently ensuring all staged items have a good level of conformity Investigating hardware/software issues and reporting back to management to resolve

Light Warehousing Duties

Performing tasks on a WMS (Warehouse Management System) Replacing faulty items General housekeeping Asset Management (Serial Number, Mac Address and ID tracking)

 

Identification of equipment received Recording of equipment details to stock. management system Carrying out functionality testing and checks Erasure of Data/Defaulting of configuration Investigating problems, diagnosing/repairing faults and reporting Troubleshooting Ensuring safe and clean working conditions Training other staff where appropriate Preparing equipment to be shipped out Refurbishing I.T hardware Storing stock away safely Using Mechanical Handling Equipment i.e., pallet trucks to move goods around Using computerised stock systems

Additional tasks

Providing technical support for writing reports and documentation Identify and valuing equipment Ensuring quality and efficiency are maintained Ensuring all processes and procedures are adhered to

Training:
Level 3 Information Communications Technician Apprenticeship Standard You will receive full training and support from the Just IT Apprenticeship team to increase your skills Your training will include gaining internationally recognised Level 3 IT qualifications

Training Outcome:

Upon successful completion of the apprenticeship, the right candidate could progress to the following:

Internal Training and Development Team Leader/Supervision Project Coordination Project Management

Employer Description:
Originally set up in 1933 by Joseph Brand as an electrical contracting and repair business in Margaret Street W1, the company today still operates with the same guiding principle of Customer Service underpinning all its many core activities. The success of J Brand is all about listening to clients and tailoring a solution to meet specific business needs. A significant amount of the projects that the Company undertakes involves working at multiple sites across the country, with a typical installation involving over 1000 sites, across the UK and into Europe that require data and electrical installations as well as PC/EPOS deployment. J Brand can deliver this type of project to tight timescales and often out of normal office hours because of the highly skilled and professional staff.

Working Hours :
8.00am to 5.00pm with some variance due to rotas (slightly earlier/later). Working days to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Microsoft Office,Warehouse experience,Using eWMS systems,Telephone speaking skills,Windows based PC experience,Administration skills