Service Sales Administrator Apprentice

PETA is proud to be recruiting for this exciting opportunity, where you'll work closely with the sales team to support customer relationships, generate quick-turnaround quotations, and contribute to a growing customer base.

The Service Sales Administrator will be responsible for the following duties:

Logging Service Calls: Accurately record and manage service calls for microwave oven repairs, ensuring that all information is logged correctly in the system Raising Invoices & Quotes: Create and send quotes and invoices using Sage for completed service calls, ensuring all details are correct and in line with company procedures Filing Service Calls: Maintain an organised filing system for all service call records, ensuring easy access for future reference Answering Telephone Calls: Answer incoming calls from customers, assist with enquiries, schedule service calls, and provide information on the status of ongoing repairs Using Online Portal: Use customers' online portals to send invoices, submit quotes, and track service call progress efficiently Customer Service: Provide excellent customer service by addressing customer concerns, ensuring a smooth process from service call initiation to invoice completion Raising order acknowledgements and invoices for finished goods. Answering general telephone enquiries Processing orders and other administrative tasks

Training:

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.

Training Outcome:

There is the potential for a full-time permanent position to be offered to the suitable and successful candidate upon completion of the apprenticeship. Many employees have joined via this method in the past.  

Employer Description:
Regale is a Microwave Oven Wholesaler. We pride ourselves on delivering high-quality service and maintaining excellent customer relationships. We are currently seeking a highly organized and detail-oriented Service and administration officer to join our team.

Working Hours :
Monday to Thursday 9am-5pm with an hour for lunch. Friday 9am-4:30pm with a 30 min lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working