Administration Apprentice - Credit Control and Legal Support

Key Responsibilities

Make outbound calls to clients/customers for credit control follow-ups across all group companies. Log and update all communication accurately in the CRM or accounting software. Send email reminders and notices related to overdue payments. Assist in preparing and sending 'Notice Before Legal Proceedings' letters. Coordinate with the internal legal team to prepare case files for escalations or court submissions. Keep records organised and accessible for audits and legal reviews. Help track response timelines from customers and escalate non-compliance or disputes to the appropriate internal team.

Desirable Skills

Good communication skills (especially phone etiquette and clarity). Comfortable with outbound calling and handling difficult conversations. Basic understanding of legal terms and willingness to learn more. Attention to detail and good record-keeping habits. Willingness to learn and grow within the role. 

Training & Supervision

Full training will be provided in credit control processes, systems used, and legal procedures. Will be supervised by a senior team member, with regular reviews.

Training:

Remote training will be provided HRUC. 

Training Outcome:

On completion of the apprenticeship, it could lead to being offered a permanent position within the company.

Employer Description:
DNS group is an award-winning accountancy and tax firm established in 2005. They were ranked 75th by Accountancy Age for Top 50+50 Accountancy Firms 2021 in the UK. DNS services more than 7,000 clients with 14 different locations across the UK, making it a truly national brand. The focus on providing excellent client experience along with innovative and effective accounting solutions has helped in growing. DNS works with businesses, private clients, and property investors on a wide spectrum of tax issues, help them stay compliant with HMRC, build wealth, and manage succession planning. Their future vision is to become the most innovative, technology driven firm and being the first choice for accounting and tax services.

Working Hours :
Monday to Friday, times to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Patience