Apprentice IFA Operations Assistant

Core Duties and Responsibilities:

Deal effectively with queries from clients and other parties through effective communication Collect and collate information and data about (and from) the client in accordance with the principles of ‘know your client’ and company policy and ensure all the required compliance documentation is present and correct Working within the Operations Team you will discuss the business objectives, identifying and obtaining the information necessary Liaise with product providers and other third parties to acquire additional information Assist in identifying areas for planning and sourcing solutions suitable to meet the business needs and objectives. This will include assisting in the preparation of reports relating to services, propositions and marketing Prepare letters and communication for staff purposes, in line with company policy and prepare associated accompanying documentation as required This will include the pre-completion of documentation ready for staff to check and sign You may at times be required to assist and provide support with administrative functions, for example: answering and directing telephone calls, monitoring emails and post, data entry, filing, scanning, providing management information and organising meetings, maintaining other office systems You will commit to continuous personal development, keeping knowledge up to date and retaining supporting records for review Organising and planning events, diary management, keeping the operations team up to date and ensuring everything runs smoothly Maintain company data within HR CRM to to ensure data is accurate and records kept up to date for review

Training:

The Financial Services Administrator Level 3 Apprenticeship is ideal for learners beginning an entry level role in the financial sector.

As an entry level role, this apprenticeship provides the foundation knowledge, skills and experience for progression along a number of career paths. 

Key Learning Outcomes:

A broad understanding of the financial services sector An understanding of the role of the appropriate regulatory bodies The importance of relationship building with clients and colleagues Understanding of processes and procedures relevant to the role How to develop commercial awareness Building skills and capabilities within an organisation

Professional Qualifications:

RO1 - awarded by The Chartered Insurance Institute (CII) Completion of RO1 will provide a solid foundation for the learner and can lead on to progression to study in other areas To help prepare the apprentice for the professional qualification, Apprentices are provided with Simply Academy’s qualification resource package, alongside a structured study plan supported by a series of live revision sessions with our qualified tutors

Training Outcome:
Develop your career within the Operations space, progressing in to the role of Operations Co-Ordinator

Employer Description:
Pocock Sanders is an Independent Financial Adviser firm based in Berkhamsted and born out of two long established Hertfordshire based financial advice businesses – Pocock Rutherford and BP Sanders. Our Financial Advisers provide financial advice that is tailored to our clients needs, in fact the very same advice that we would give to ourselves and our loved ones in similar circumstances. We are passionate about personalised advice and simply believe in building lasting relationships that seek to support you over the longer term, displaying our values through our actions.

Working Hours :
Monday - Friday, 9.00am - 5.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Team working,Initiative,Time management,Friendly and approachable